Privacy Policy

1. Introduction

SynaptikFlow ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, and participate in our SMS messaging program.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, and practice name
• Service Information: Practice location, number of providers, patient volume, and business objectives
• Feedback and Communications: Any feedback, comments, or messages you send us
• Payment Information: Billing information processed securely through Stripe

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing activity, including device type, operating system, browser type, IP address, pages visited, and time spent on each page. This information is collected through Google Analytics.

2.3 SMS and Phone Number Information

If you opt in to receive SMS messages from SynaptikFlow, we collect and store your phone number. This information is used exclusively to send you service-related messages, appointment reminders, and feedback requests as part of our Golden Link Protocol service.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our services
• Communication: To send you service updates, appointment reminders, and feedback requests
• Customer Support: To respond to your inquiries and provide technical support
• Marketing and Outreach: To send you promotional emails (you can opt out anytime)
• Analytics and Improvement: To analyze website usage and improve our services
• Compliance: To comply with legal obligations and protect rights and safety

4. SMS Messaging Program

4.1 Opt-In and Consent

By providing your phone number and checking the box to receive SMS messages from SynaptikFlow, you explicitly consent to receive text messages from us. You can opt in by visiting our website, texting "START" to our Twilio number, or completing a service agreement.

4.2 Message Content and Frequency

Our SMS messages may include service-related messages, feedback requests, support messages, and links to resources. We typically send 1-2 messages per month. Message and data rates may apply depending on your wireless plan.

4.3 Opt-Out Instructions

You can opt out of receiving SMS messages at any time by:

• Replying "STOP" to any SMS message you receive from us
• Contacting us at [email protected]
• Updating your preferences in your account dashboard

4.4 Third-Party SMS Provider

We use Twilio, a third-party SMS service provider, to deliver our text messages. Twilio processes your phone number and message content in accordance with their privacy policy. Review Twilio's privacy practices at https://www.twilio.com/legal/privacy.

5. Data Sharing and Disclosure

5.1 Third-Party Service Providers

We share your information with trusted third-party service providers including Twilio (SMS), Stripe (payments), Google Analytics (analytics), and Mailchimp (email marketing). All providers are contractually obligated to maintain confidentiality.

5.2 No Sale of Personal Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your information is used exclusively to provide our services.

6. Data Security

We implement appropriate technical, administrative, and physical security measures to protect your personal information. These include secure HTTPS encryption, password-protected accounts, and limited access by authorized personnel. However, no method is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information as long as necessary to provide our services. Customer information is retained for the duration of your service agreement and 3 years after termination. Email list information is retained until you unsubscribe. SMS opt-in information is retained until you opt out.

8. Your Rights and Choices

8.1 Access and Correction

You have the right to access, review, and correct your personal information. You can update your account information by logging in or contacting us.

8.2 Deletion Requests

You may request deletion of your personal information by contacting us at [email protected]. We will comply within 30 days, except where we are required to retain information for legal purposes.

8.3 Marketing Communications

You can opt out of promotional emails by clicking "unsubscribe" in any email. You can opt out of SMS by replying "STOP".

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

This Privacy Policy is effective as of March 11, 2026. We will respond to your inquiry within 30 days.