The "Golden Link" Protocol
Proprietary health technology that filters negative feedback privately while amplifying positive reviews automatically.
Questions? Email us at [email protected]
See It In Action
The Golden Link Protocol intelligently routes patient feedback based on satisfaction level. Happy patients (4-5 stars) are directed to public review platforms like Google. Unhappy patients (1-3 stars) receive a private feedback form that alerts you immediately—giving you the chance to resolve issues before they become public complaints.
4-5 Star Rating
Patient is automatically directed to Google Review to share their positive experience publicly.
1-3 Star Rating
Patient is shown a private feedback form. Their concerns are sent directly to you for service recovery.
1. Reputation Defense
The Golden Link Protocol installs a digital filter that intercepts negative feedback internally before it reaches public platforms. You receive the constructive criticism; the world sees your 5-star reputation.
Clinical Precision: After each patient visit, our system automatically sends a satisfaction check via SMS or email. The patient selects a star rating (1-5 stars). Based on their response, they are intelligently routed to either a public review platform (positive) or a private feedback form (negative) that alerts you immediately for service recovery.
Foundation Tier
Basic automated review collection with smart routing
Growth Tier
Advanced filtering + review response management
Scale & Enterprise
Custom workflows + multi-location support
2. Review Automation
Stop relying on your front desk to "remember" to ask for reviews. The Golden Link Protocol triggers feedback requests at the exact moment of Peak Satisfaction—typically 2-4 hours post-adjustment—when patients are most likely to leave positive reviews.
The Timing Advantage: Research shows patients are most enthusiastic immediately after successful treatment. Our system captures this window automatically, routing happy patients directly to Google with a pre-filled review link. This eliminates friction and dramatically increases review volume.
Automated Across All Tiers
Foundation: Automated review requests via SMS/email
Growth: Advanced retention automation + reactivation campaigns
Scale: Custom workflow design + advanced analytics dashboard
Enterprise: Multi-location management + white-glove implementation
3. Patient Retention Technology
The Golden Link Protocol doesn't stop at reviews. Our patient retention technology automatically nurtures new patients after their first visit and reactivates dormant patients who haven't visited in 90 days—without overwhelming your staff.
The Reactivation Sequence: Automated touchpoints at Day 3, Day 7, Day 30, and Day 90 keep your practice top-of-mind. Educational content, wellness tips, and gentle reminders ensure patients return for ongoing care. Each message is personalized and timed to maximize engagement.
Retention Workflows by Tier
Foundation & Growth
Standard retention workflows with automated follow-ups at key intervals
Scale & Enterprise
Custom-designed workflows tailored to your practice's specific patient journey and care plans
See Your Dashboard in Action
Manage your entire patient feedback system from one intuitive dashboard. Track metrics, view feedback in real-time, and configure automated workflows without technical expertise.
Post-Appointment Feedback
Automated SMS sent 6 hours after appointment
Rates 1-5 stars
Intelligent routing
Recent Feedback
| Date | Patient Name | Rating | Status | Action |
|---|---|---|---|---|
| 3/13/2026 | John Smith | ★★★★★ 5 stars | Routed to Google | |
| 3/13/2026 | Sarah Johnson | ★★ 2 stars | Private Feedback | |
| 3/12/2026 | Mike Davis | ★★★★ 4 stars | Routed to Google |
Choose Your Implementation Level
The Golden Link Protocol is included in all tiers. Select the level of support and customization that fits your practice.
Foundation
$297/mo
For solo practitioners
- ✓Golden Link Protocol
- ✓Automated review collection
- ✓Basic retention workflows
Growth
$497/mo
For established practices
- ✓Everything in Foundation
- ✓Monthly strategy sessions
- ✓Advanced automation
Scale
$797/mo
For multi-provider practices
- ✓Everything in Growth
- ✓Custom workflow design
- ✓Dedicated success manager
Enterprise
Custom
For multi-location practices
- ✓Everything in Scale
- ✓Multi-location management
- ✓White-glove implementation
Ready to Install the Golden Link Protocol?
Book a 15-minute practice systems audit. We'll identify the top 2-3 interference points in your patient journey and show you exactly how the Golden Link Protocol eliminates them.
Or email us at [email protected]